Pulu88 Privacy Policy – Malaysian User Data Protection

1. Introduction

Pulu88 ("we", "Platform" or "pulu88") is committed to protecting the privacy of all users who access and use our online entertainment platform. This Privacy Policy clearly explains how we collect, use, disclose, store and protect your personal information when you visit our website, use the pulu88 mobile app, or interact with any of the services we provide.

This policy is established in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and forms part of the Terms and Conditions pulu88. By registering as a member or continuing to use our platform, you acknowledge that you have read, understood and agreed to the terms of this Privacy Policy.

2. Information We Collect

Pulu88 collects various types of information to ensure our platform operates smoothly and delivers the best experience to every member. The information we collect falls into three main categories:

We only collect information required for the stated purposes and will not request information irrelevant to the operation of our platform. All data collection is conducted transparently and you will be informed of the purpose of collection at the time your information is gathered.

3. How We Use Your Information

The personal information we collect is used for the following purposes, all of which are aimed at enhancing your experience on pulu88 and ensuring the safe and smooth operation of the platform:

• Account Management: Creating and managing your member account, including identity verification and password setup.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Platform Security: Detecting and preventing fraud, money laundering, and other suspicious activities that may compromise the security of our platform and members.
• Customer Support: Responding to inquiries, resolving complaints, and providing technical support when needed.
• Service Communications: Sending important account-related notifications, promotions you have opted into, and platform updates.
• Legal Compliance: Fulfilling obligations under applicable Malaysian law, including PDPA, anti-money laundering (AML) requirements, and Know Your Customer (KYC) protocols.
• Service Improvement: Analyzing aggregated usage patterns to improve platform functionality, design, and overall experience.

Pulu88 will not use your information for any purpose not stated above without obtaining your consent first.

4. Information Sharing and Disclosure

Pulu88 does not sell, rent or disclose your personal information to third parties for their own marketing purposes. However, there are certain situations where we may share your information with the following parties:

• Payment Service Providers: Trusted payment gateway providers for securely processing your deposit and withdrawal transactions.
• Game Providers: Gaming software companies partnering with pulu88, limited to information necessary to operate the games.
• Legal Authorities: Law enforcement agencies, regulatory bodies, or courts when required under Malaysian law.
• Auditors & Professional Advisors: Audit firms, legal, or consulting firms bound by strict confidentiality obligations.

5. Data Security and Protection

The security of your personal information is a top priority for pulu88. We implement multiple layers of technical and organisational security measures to protect your data from unauthorised access, loss, misuse, or disclosure.

• 256-bit SSL Encryption for all data transmitted between your browser and our servers.
• Data encryption at rest for all sensitive information stored in our database.
• Two-Factor Authentication (2FA) available to protect access to your account.
• 24/7 Monitoring by our cybersecurity team to detect any threats or unusual activity.
• Penetration testing periodically by independent security experts to identify and address any vulnerabilities.
• Internal access controls strictly enforced — only authorised personnel may access your personal information.

While we take all reasonable precautions, no security system is perfect. You are also responsible for keeping your account password secure and not sharing it with anyone.

6. Data Retention and Deletion

Pulu88 retains your personal information only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

• Active Account Data: Retained for as long as your account is active or as needed to provide services to you.
• Closed Account Data: Retained for a minimum of 5 years after account closure to meet legal compliance and audit requirements.
• Financial Records: Retained for a minimum of 7 years in accordance with Malaysian tax and financial regulatory requirements.
• Security Logs: Retained for 12 months for fraud investigation and detection purposes.

Once the retention period expires, your data will be securely deleted or anonymized using methods that ensure it cannot be recovered.

7. Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal information held by pulu88:

To exercise any of the rights above, please contact the pulu88 support team via Live Chat or email. We will process your request within 30 business days from the date of receipt.

8. Cookies and Tracking Technologies

Pulu88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how users interact with the platform for technical improvement purposes.
• Functional Cookies: Saving your preferences such as display settings and game choices for a more personalized experience.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.

9. Third-Party Links and Services

The pulu88 platform uses trusted third-party services including payment providers, game providers, and analytics services. Every third party we work with has undergone rigorous security assessments and is required to comply with strict data protection standards.

Pulu88 is not responsible for the privacy practices of any third-party websites or services that may be linked from our platform. We encourage you to read their respective privacy policies before providing any personal information to them.

10. Children's Privacy

The pulu88 platform is not intended for individuals under the age of 18. We do not knowingly collect or store personal information from minors. Should we discover that information has been collected from someone under 18, we will take immediate steps to delete that information and close the relevant account.

Parents or guardians who suspect their child has registered on our platform are encouraged to contact our support team immediately.

11. Amendments to the Privacy Policy

Pulu88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technologies we adopt. Any significant changes will be communicated to you via an in-platform notification or your registered email at least 7 days before the changes take effect.

The "Updated" date at the top of this page reflects the last time this Privacy Policy was reviewed. Your continued use of the pulu88 platform following any amendments constitutes your acceptance of the updated policy.

12. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact the pulu88 Data Protection Officer through the following channels: