Pulu88 FAQ – Answers for You

Yes. All pulu88 members must be 18 years of age or older. This is a mandatory requirement with no exceptions. Registration by underage individuals is strictly prohibited, and any account found to be in violation of this condition will be closed immediately with no refund.

No. Each user is only allowed to hold one active account at pulu88. Having more than one account is a violation of our terms and conditions. If you find that you have accidentally created a duplicate account, please contact our customer support to resolve the issue before any action is taken.

Log in to your account and go to "Profile Settings". You can update your display name, email address, and bank details there. For changes to your registered phone number, you will need to contact our support team directly as additional identity verification is required to protect your account security.

KYC (Know Your Customer) is an identity verification process required before your first withdrawal or when your cumulative transaction total reaches a certain threshold. You will need to submit a clear copy of your identity card (MyKad). The review process is typically completed within 1 to 24 business hours. KYC ensures the security of your funds and prevents unauthorised use of your account.

pulu88 supports a variety of popular deposit methods in Malaysia, including:

• Online bank transfer (FPX) — Maybank, CIMB, Public Bank, RHB, and more
• Digital wallets — Touch 'n Go eWallet, Boost, MAE by Maybank
• Cash deposit at selected bank counters
• Visa and Mastercard debit cards

All these methods are available 24 hours a day, 7 days a week.

The minimum deposit at pulu88 is just RM10. This allows players of all levels to enjoy our platform without having to spend big. There is no fixed daily maximum for deposits, though limits may vary depending on your chosen payment method.

Deposits via FPX and digital wallets are typically credited to your pulu88 account within 1 to 5 minutes after a successful payment. In the rare event that a deposit has not arrived after 15 minutes, please contact our customer support with proof of payment (a screenshot of the receipt) for immediate review.

pulu88 does not charge any processing fees for deposits. However, some banks or digital wallet providers may apply a small transaction fee beyond our control. We recommend checking with your payment service provider for more details on any applicable charges.

Withdrawal requests at pulu88 are processed within 15 minutes to 2 hours for fully verified accounts. For accounts that have not completed KYC, processing times may be longer. Withdrawals to bank accounts typically arrive on the same day, while withdrawals to digital wallets are faster.

The minimum withdrawal at pulu88 is RM30 per transaction. The daily maximum depends on your membership tier — standard members can withdraw up to RM10,000 per day, while VIP members enjoy higher limits. For limits specific to your membership tier, please check your account profile.

There are several reasons a withdrawal may be rejected, including:

• KYC verification incomplete or documents missing
• Bonus rollover requirements not yet fully met
• The bank details submitted do not match the account holder's name
• Withdrawal amount exceeds the set daily limit
• Suspicious activity detected on account

If you are unsure of the reason, please contact our customer support for further clarification.

New pulu88 members are eligible for an attractive welcome bonus on their first deposit. The bonus is automatically credited to your account once the first deposit is successfully processed. Rollover requirements and bonus validity periods apply — please check the Promotions page for the latest full details.

Rollover or wagering requirements refer to the amount you need to wager before bonus funds can be converted into withdrawable cash. For example, if you receive a RM50 bonus with a 10x rollover, you need to place bets totalling RM500 (RM50 × 10) before those funds can be withdrawn. Check the Promotions page for the specific rollover on each offer.

Yes, you can choose to opt out of receiving a bonus when making a deposit. If you do not want to be bound by rollover requirements, select the "No Bonus" option during the deposit process. Once a bonus has been accepted and credited, it cannot be cancelled — so make sure you make the right choice before confirming your deposit.

pulu88 offers a comprehensive range of game categories:

• Video Slots — Thousands of titles from leading providers such as Pragmatic Play, Habanero, Spadegaming and more
• Live Casino — Baccarat, Blackjack, Roulette, Sic Bo with real dealers
• Sports Betting — Football, basketball, tennis, badminton and esports
• Bingo — Multiple bingo rooms with attractive prizes
• Fish Shooting — Popular and entertaining arcade games

Yes. All slot games and table games at pulu88 use certified Random Number Generator (RNG) technology that has been independently audited by accredited third-party bodies. This ensures every game outcome is completely random and fair to all players with no manipulation.

If your internet connection drops during an active game, our system saves the record of any incomplete rounds. When you reconnect and log back in, the game will resume from its last state or the result will be recorded automatically. If your account balance is not updated correctly after such an incident, please contact our support with the relevant game ID for review.

pulu88 uses 256-bit SSL encryption for all data transmission between your device and our servers. Your personal information is stored in a protected database and is never shared or sold to third parties. We fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) in all data processing activities.

Two-factor authentication (2FA) adds a second layer of security to your account. In addition to your password, each login requires an OTP code sent to your phone number. To activate it, go to Account Settings, select the "Security" section, and follow the instructions to enable 2FA. We strongly recommend all members to activate this feature.

If you suspect your account has been accessed without authorisation, take the following steps immediately:

• Change your account password immediately
• Enable 2FA verification if you haven't already
• Contact pulu88 customer support via 24/7 Live Chat
• Check your account login history for any suspicious activity

Our security team will investigate and freeze any unauthorized activity on your account.

The official pulu88 app can be downloaded directly from the App on our website. For Android devices, download the APK file directly from our site as betting apps are not available on the Google Play Store. For iOS, follow the installation guide provided on our app page. Always download only from official pulu88 sources to avoid fake apps.

The pulu88 app works seamlessly on:

• Android — Version 5.0 (Lollipop) and above, with a minimum 100MB storage space
• iOS — iPhone or iPad running iOS 12.0 and above

A stable internet connection (Wi-Fi or 4G/5G mobile data) is required for a smooth gaming experience, especially for live casino games with video streaming.

If the app cannot be opened or crashes frequently, try the following troubleshooting steps:

• Clear the app cache through your device settings
• Make sure you are using the latest version of the pulu88 app
• Restart your device and try opening the app again
• Uninstall and reinstall the app if the problem persists
• Make sure your device's operating system is updated to the latest version

If the issue persists after trying all the steps above, contact our technical support with your device model and system version details.